Support Services & Support Kits
CloudERP.one team knows this and we have made excellent support our watch word.
Product Support
Product Support refers to the technical assistance provided to ensure that our system operates smoothly and effectively for the user organizations. This type of support is focused specifically on the ERP product itself and encompasses a variety of services, including but not limited to the following:
- Bug Fixes: Addressing and resolving software bugs or errors that may disrupt the functionality of the system.
- Patch Management: Providing and applying software patches and updates to improve the system's performance, security, and functionality.
- System Maintenance: Performing regular maintenance tasks such as backups, database management, and system optimization to ensure the system runs efficiently.
- System Performance: Monitoring the system’s performance and addressing any issues related to speed, responsiveness, or resource usage.
- Scalability: Assisting with scaling the system as your organization grows, ensuring that the system can handle increased data, users, and transaction.
- Security Management: Helping to configure and maintain the system's security settings, including user authentication, access controls, and data encryption.
- Compliance: Ensuring that the ERP system complies with industry standards and regulations, such as GDPR, HIPAA, or SOX, and assisting with audits if necessary.
- Version Upgrades: Assisting with upgrading the ERP system to newer versions, including testing, data migration, and ensuring compatibility with existing customizations.
- Feature Enhancements: Implementing new features or modules that become available in new versions of the ERP system.
- Â
- Disaster Recovery Planning: Assisting with setting up disaster recovery plans to ensure business continuity in case of system failures or other emergencies.
- Backup Solutions: Implementing and managing backup solutions to safeguard critical business data.
Functional Support
Functional Support refers to the assistance we provide to organizations in using and optimizing the functional aspects of the system. This type of support focuses on the business processes and how they are managed within the ERP software. It typically includes the following areas:
- Ensuring that the system is configured to match the organization's specific business processes, such as procurement, sales, finance, HR, and inventory management.
- Helping with the setup and configuration of various modules within the system, such as defining workflows, setting up master data, and configuring rules and parameters to meet business needs.
- Providing training to end-users on how to use the ERP system effectively, including how to perform their day-to-day tasks within the system.
- Offering ongoing support to resolve user issues, answer questions, and ensure that the system is being used optimally.
- Assisting with minor customizations, such as creating custom fields, reports, or workflows, to better fit the system to the organization’s needs.
- Working with technical teams to implement more complex customizations if required.
- Assisting with data migration, data entry, and ensuring data accuracy within the ERP system.
- Helping with the setup and management of data integrity and validation rules.
- Continuously reviewing and optimizing business processes within the system to improve efficiency and effectiveness.
- Recommending best practices and leveraging the ERP system's features to achieve business goals.
- Helping users generate and customize reports to extract actionable insights from the data within the system.
- Setting up dashboards and analytics tools to monitor key performance indicators (KPIs).
- Ensuring that the ERP system adheres to legal, regulatory, and security requirements.
- Configuring access controls, roles, and permissions to ensure data security and compliance.
- Assisting with the transition to new processes or systems within the ERP environment, ensuring that users adapt smoothly to changes.